Shipping & Returns
Product delivery
We will pack and dispatch the products you purchased on the website as soon as possible. Typically, this process may take 1-3 business days.
For your convenience, we offer a delivery option to an Omniva self-service parcel terminal. The delivery cost is 4.00 EUR.
If you have any additional questions regarding the delivery, please feel free to contact us through the following methods:
E-mail: info@mudvii.eu
Mobile phone: +370 659 21 122
Product return
You can return or exchange the unsatisfactory item within 14 calendar days from the delivery date. If you decide to exchange or return the item, please contact us via email: info@mudvii.eu The buyer is responsible for covering the return or exchange shipping costs. The buyer will be refunded only the amount paid for the item. If the items are made to the buyer’s individual order or are clearly personalized for them, they are non-exchangeable and non-refundable (no refund will be issued for such items).
Return of parcels
All parcels are returned to the OMNIVA parcel machine at Tilžės st. 51 Klaipėda TILŽĖS TURGUS parcel machine.
A refund/exchange is possible if the item:
– Unused, undamaged, and has not lost its original appearance.
– The returnable item must be in its original intact packaging, with the same set of accessories as received.
– With the original, unremoved labels.
– Not made to individual order.